Privacy Policy
Legal Notice
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The personal information we collect (name, address, email, phone number) is used solely to process orders, shipping, and customer service.
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We do not sell, rent, or share personal information with third parties.
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We use secure platforms and reasonable safeguards to protect your personal data.
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By using our website, you agree to this Privacy Policy.
📦 Shipping Policy
At Encanto Dorado, we are committed to providing reliable and secure shipping services.
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We ship within the United States only.
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Orders are processed within 1–3 business days after payment confirmation.
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Estimated delivery time is 5–7 business days, depending on the destination.
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Once your order is shipped, you will receive a tracking number.
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Encanto Dorado is not responsible for shipping delays caused by the carrier, weather conditions, holidays, or incorrect shipping information provided by the customer.
Return & Exchange Policy
For hygiene and safety reasons, we do not accept returns or exchanges on jewelry items, including earrings, bracelets, necklaces, rings, or accessories, unless the item arrives damaged or defective.
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If your item arrives damaged, you must contact us within 48 hours of delivery and provide clear photos of the product and packaging.
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After review, we will offer a replacement of the same item or a store credit, depending on availability.
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No cash refunds are issued.
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Items purchased during sales, promotions, or clearance are final sale.
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We are not responsible for damage caused by improper use, normal wear and tear, water exposure, perfumes, lotions, or chemicals.